Help Desk

Q. How do you find contacts with specific criteria? For instance those residents in specific city or those who answered a specific question?

A.  Search the contacts in your database to find those with specific criteria.  Navigate to CONTACTS, then click SEARCH.  Choose the criteria for the items you’d like to search on, for instance: Prospects (Category drop down) for a specific Account Executive (A/E drop down on who is working with this contact record) and what type of lead (drop down hot, Read more

Q. I want to create a new marketing piece, where do I start?

A.  Navigate to TOOLS, then EDITOR.  Create your marketing piece by adding text, pictures, links and other items.  We recommending saving often as Advantage Anywhere is a website and is relying on your internet connection. The Editor creates it’s own templates and documents and cannot read a .PDF, an Excel or Word file.  However, there are icons to bring in Read more

Q. Can I reset my password?

A.  Yes, you can reset your password at any time.  Simply click on your picture (or head and shoulders avatar) in the right-hand corner once you are logged in.  Clicking on this image gives you a pop up to enable you to change your password, navigate to your own contact record, or force a full log out of all devices. Read more