A. Advantage Anywhere recommends using a free 3rd party software such as primopdf or cutepdf. Simply download the converter from a website such as these. It will give you a “printer” to print to which, instead of printing converts your print job to be a .PDF which you can save, email or print.
Help Desk
Q. I am working with a family or company and they all want to be equally notified at once, how can I do this?
A. You can accomplish this and send one email to all as one unit and not individually by adding email address like this to the main family member’s or main company’s contact record. In the email address field type all the email address separated by semi-colons and look like this in the email line of the contact record: support@genesisgt.com; info@genesisgt.com; support@advantageanywhere.com
Q. How do I Print labels by using Excel data in a Word mail merge?
A. Run a search in Advantage Anywhere and return those you like to make labels for. Then check all those with check-boxes (or check all at once with the top check-box) then click CONTACT TOOLS, EXPORT. Once you export the list of contacts and save that file, navigate to https://support.office.com/en-us/article/create-and-print-labels-using-mail-merge-276a2cd1-74d2-43d0-ab5a-b90460358ad5?ocmsassetID=HA102809780&CTT=1&CorrelationId=d8b3865a-50db-4de3-bfb5-32e58af2e706&ui=en-US&rs=en-US&ad=US for more information with a step-by-step instruction list. Use the Wizard Read more
Q. Error message or messages
A. If you encounter any type of error message, please hit F5 on your keyboard to refresh the page. Typically this resets the information presented on your screen and resolves any discrepancy resulting in an error. If you continue to encounter an error please reach out to support via phone, email or by using the response page under the Contact Read more
Q. What does the link to Sales do and when do you use it?
A. The link in a contact record to SALES is used when you have a one time sale or multiple sales. You can see potential sales in the pipe line an track their probability, you can view the status of the sale or record a sale using this feature. Depending on your system/database this information may not be configured. Please Read more
Q. How do I contact support?
A. Contact support via the following methods: Via Email: Support@AdvantageAnywhere.com Via Phone: (239) 337-2667 During normal business hours 8:30 to 5:30 (EST) week days.
Q. What does the link to Occupancy do and when do you use it?
A. The Occupancy tab is for business that require tracking Occupancy and have units, bed, rooms or apartments to track and report on occupancy and availability. Contact support if your business might benefit from tracking this information.
Q. Can I add an additional Smart Landing Page?
A. Yes, please contact support for more information and particulars about the fields needed in your SLP and the automated follow up, if any, needed by Advantage Anywhere.
Q. Making a note and recording activity seems like duplication…is it?
A. Advantage Anywhere uses the tractivity choices to provide and utilize reports and logging of data for trending and closing times. Failure to accurately describe traffic items will greatly affect the outcome of the reports and your lead to close ratios. Further, some organizations utilize these numbers as goals and ratios to meet requiring accurate logging of activities. You may Read more
Q. I want to print something out of Advantage Anywhere, where is the print button?
A. At almost any screen within Advantage Anywhere you can print by simply right clicking and choosing print preview. Once the preview is visible use the icons at the top to ensure printing to the correct printer, adjusting margins, printing direction, etc.