Who we are

Our website address is: https://kb.advantageanywhere.com and is the Knowledge Base and support portal for all users of Advantage Anywhere. This site is designed to be a resource to assisting in learning and using Advantage Anywhere and is managed, updated and supported by the makers of Advantage Anywhere.

What personal data we collect and why we collect it

Advantage Anywhere is a sales and marketing tool to help our clients stay connected with their clients, customers and associates.  We care about protecting your personal information and provide a platform that encrypts and decrypts user page requests as well as the pages that are returned by the Web server. Upon request, we provide a HIPAA compliant version of the Advantage Anywhere platform. 

We collect data that includes user information (name, email address, company name, physical/mailing address, phone number(s), geographic information, etc.), publicly available information, browser information, device information, information you consent or provide as well as information provided by 3rd party publicly available information.

We have limited the ability to post comments. We do post questions asked of the help desk or support team. We remove reference to any name or organization related to the question.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

The contact forms included herein are Advantage Anywhere and serve to provide submission forms for questions presented by users in regards to using the Advantage Anywhere cloud-based platform.

Cookies

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

We do not share your data. Using Advantage Anywhere as an active user you may receive daily personalize follow up morning assistant emails, you may receive notices for upcoming training and online events. You may be contacted in the event we notice something that should be acted on in regard to your users, your data or your accounts.

How long we retain your data

If you ask a question to our support team, the comment and its metadata are retained indefinitely or at our discretion. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. This data does not include data retained on your organization customized Advantage Anywhere platform, strictly the data used and stored in this website.

Where we send your data

Visitor comments may be checked through an automated spam detection service and/or logged in Advantage Anywhere and sent to our support team via email or any other means necessary to timely provide a response.

Your contact information

We retain your contact information as a user of Advantage Anywhere or if you have an account on this website.

Additional information

How we protect your data

Please review the Service License Agreement (SLA) found on the www.AdvantageAnywhere.com website for more information on the data stored in your Advantage Anywhere platform.

What data breach procedures we have in place

Please review the Service License Agreement (SLA) found on the www.AdvantageAnywhere.com website for more information on the data stored and data breach policies and procedures in your Advantage Anywhere platform.

Anti-Spam Policy

SPAM as defined by the CAN-SPAM Act of 2003 (Controlling the Assault of Non-Solicited Pornography and Marketing Act of 2003) is a law that sets the rules for commercial email (bulk and individual emails), establishes requirements and guidelines for commercial messages, gives recipients the right to have you stop emailing them, and spells out tough penalties for violations.

According to the FTC, the CAN-SPAM Act of 2003, all email must follow and comply with the law as outlined below:

Each separate email in violation of the CAN-SPAM Act is subject to penalties of up to $42,530, so non-compliance can be costly. But following the law isn’t complicated. Here’s a rundown of CAN-SPAM’s main requirements:

1. Don’t use false or misleading header information. Your “From,” “To,” “Reply-To,” and routing information – including the originating domain name and email address – must be accurate and identify the person or business who initiated the message.
2. Don’t use deceptive subject lines. The subject line must accurately reflect the content of the message.
3. Identify the message as an ad. The law gives you a lot of leeway in how to do this, but you must disclose clearly and conspicuously that your message is an advertisement.
4. Tell recipients where you’re located. Your message must include your valid physical postal address. This can be your current street address, a post office box you’ve registered with the U.S. Postal Service, or a private mailbox you’ve registered with a commercial mail receiving agency established under Postal Service regulations.
5. Tell recipients how to opt out of receiving future email from you. Your message must include a clear and conspicuous explanation of how the recipient can opt out of getting email from you in the future. Craft the notice in a way that’s easy for an ordinary person to recognize, read, and understand. Creative use of type size, color, and location can improve clarity. Give a return email address or another easy Internet-based way to allow people to communicate their choice to you. You may create a menu to allow a recipient to opt out of certain types of messages, but you must include the option to stop all commercial messages from you. Make sure your spam filter doesn’t block these opt-out requests.
6. Honor opt-out requests promptly. Any opt-out mechanism you offer must be able to process opt-out requests for at least 30 days after you send your message. You must honor a recipient’s opt-out request within 10 business days. You can’t charge a fee, require the recipient to give you any personally identifying information beyond an email address, or make the recipient take any step other than sending a reply email or visiting a single page on an Internet website as a condition for honoring an opt-out request. Once people have told you they don’t want to receive more messages from you, you can’t sell or transfer their email addresses, even in the form of a mailing list. The only exception is that you may transfer the addresses to a company you’ve hired to help you comply with the CAN-SPAM Act.
7. Monitor what others are doing on your behalf. The law makes clear that even if you hire another company to handle your email marketing, you can’t contract away your legal responsibility to comply with the law. Both the company whose product is promoted in the message and the company that actually sends the message may be held legally responsible.

  (Excerpt from the FTC Anti-spam compliance guide found here)

To avoid being labeled as a ‘Spammer’

Send messages in a responsible manner and get your emails delivered.  Email deliverability is vital to the success of all businesses and organizations.  Send emails to contacts wishing to receive your content and the type of content they will be receiving and give them a choice.

Unsubscribe

Every email sent or deployed from Advantage Anywhere provides an unsubscribe link. This link can be found in the footer of all emails sent and gives the recipient the ability to click the unsubscribe or manage email settings link and permanently unsubscribe from receiving further emails.  This notification is also logged in the history of that contact record with date/time of the unsubscribe for verification purposes.

See this posting for unsubscribing as a user of Advantage Anywhere

Identification

All email deployed out of Advantage Anywhere are pre-filled with your contact information including your email address, physical address and the sent-to address.

Reporting Abuse

If you feel an Advantage Anywhere client is sending unwanted and unsolicited emails, please report this by forwarding it to Abuse@AdvantageAnywhere.com.  This email will be reviewed and we will investigate its content, sender and take the appropriate next steps to thwart further abuse.