A. The browser settings will determine the autofill (auto-fill). This is not a function of Advantage Anywhere and will stop if you follow the steps below to modify your browser user settings to turn off teh autofill. If using Chrome, here are steps to change your settings to stop the autofill feature in the browser Turning Off Autofill in Read more
Help Desk
Q. Is there a way to lock down contacts?
A. There are features that can enabled by user account. The user must be a ‘normal user’ to restrict certain access. Access that can be restricted includes: restricting a user from changing the assigned to Account Executive restricting a user from editing contact records where they are not the Account Executive restricting a user from editing contact records where Read more
Q. I am trying to export and I receive the error: Problem sending command to the program
A. If you are receiving an error that reads Problem sending command to the program it may mean there is a setting issue. In Excel there is a setting that does not allow other programs to send info to it, we just need to turn that off. Here’s how: Go to the Office Button / Excel Options / Advanced, Read more
Q. I am trying to do an export and nothing happens, why?
A. You may have a pop-up blocker not allowing the export file to ‘pop up’ and ask you where you’d like to save it. To fix this issue and allow Pop up’s for only Advantage Anywhere, here’s how: Method 1: See if you see a red box and shield icon in the address bar of your browser that looks Read more
Q. Why do some of my contacts have a community name displayed and others don’t?
A. The community name is displayed when there is a community selection made within the contact record (valid only for those who have community/locations) configured? If your communities are close together and a contact is shared between locations you may elect to not specify a community choice or depending on your organization preference you could have two contacts with unique Read more
Q. How do I print a list of just my referral sources; exporting data to excel spreadsheet?
A. First search for the contacts by putting in search criteria (CONTACTS > SEARCH FILTERS): In the below selections/filter, we are searching for Referral/Partners where Pat is the account executive: Then Select all (in this case 11 records) by clicking the checkmark at the top or the check mark in front of the contacts you individually select: And lastly, Read more
COMMUNITY/LOCATION – definition
Community/location : the geographic community or location that is assigned to the contact (Prospective buyer, buyer/renter/resident or Referral Source) or the Account Executive (staff member). {SENIOR LIVING SPECIFIC} The assigned community/location determines the counts for that community. For instance a tour completed for a Prospective resident with the ‘Community A’ location would count in the total number of tours completed for Community Read more
Q. My import is failing and no contacts are being created, why?
A. Here are a few items to try if your import from Excel, .csv or text file is failing to import: Note that the first tab is the only tab that can be imported. If you have multiple tabs in your Excel file you will need to make a separate, individual file for each tab. Make sure you are selecting a Read more
Q. How do I enable Pop-ups/Pop ups?
A. Enable Pop-ups in Chrome. When using Chrome having pop-up’s blocked for the Advantage Anywhere can cause system pop-up’s to be blocked. This can affect how the system responds. To allow pop-ups in Chrome Click the Chrome menu on the browser toolbar, then select Settings. Scroll Down and Click on advanced link at the bottom of the listing. In Read more
Q. I have a smartphone, tablet or Ipad, can I access information from there?
A. Yes, you can access Advantage Anywhere from your smartphone. The Advantage Anywhere system will recognize you’ve logged in from a smartphone or tablet device and will give you a responsive view to assist you in retrieving information or imputing information into your database. We recommend using Chrome or Safari. We have provided finger-friendly access to those things most likely Read more