A. Within Advantage Anywhere navigate to MARKETING, then click on EMAIL HISTORY. This will display sent emails by date. Emails not yet deployed and set to deploy on future dates will be visible under SCHEDULED JOBS.

Looking at email history for a date range will give you a listing of emails sent from your database with the details such as Date and time sent, sent by and the status of that message. The Total represents the total number of contact records cued up to be sent this email. Sent is the count for the number of emails deployed through the cue and those marked No Spam (unsubscribed) or if the contact record doesn’t have an email address (No Email Address) will not be processed through the cue and will not be in receipt of the email. Since these totals are in blue they are clickable to view by contact record those which fall into the various categories. Opened provides a count of the number of times this email in this sent has been opened.

The Open Rate is a measure used as an indication of how many people ‘viewed’ or ‘opened’ the electronic mail they send out.  It is represented as a percentage calculated by diving the number of email messages opened by the total number of email messages sent (excluding those that bounced). Unique opens are one open per recipient count. A different in the open count versus the unique open rate means there are recipients who have opened the email more than once.

View the contact record, email history, and you’ll see if this person opened your email or click on the total opened to view a listing of those who have opened this email.