A. If you are trying to fulfill a print or email task from your to-do screen and when you click ‘personalize’ it gives you a pop up that says “Document not available to load”.  This means there is an error in your TaskoMatic.  First try clicking on EDIT under this task and confirm there is a template or document linked to this to-do item.  If not browse to find an appropriate communication email or letter.  If there is a valid template or document attached there may be a problem with the TaskoMatic and may need to be stopped and relaunched.  Please contact support for more assistance.